![]() This is the worst experience I had ever with any car dealer. Woburn Toyota owner, please treat customers with integrity, honesty and respect. After all this, I was told that car got sold in 5 minutes. I was asked if I want to test drive this particular Sienna also. I was forced to drive for 40 miles, one way, into dealership. Caruso came back after 5 to 10 minutes and said that this particular Sienna was sold. Caruso gathered all information, like price negotiations that I have done with other dealers, and stepped away to check with someone else. I am wondering how come two people working within same company has so much gap in communication.Mr. I had to forward the email trail to sales person and explain the whole context. Caruso had very little to no information about my previous conversation I had with Mr.Ray, Client representative, through email. I had an appointment to discuss about pricing of 2022 Sienna XLE. Herb Chambers dealerships, Herb Chambers Ford Braintree -> way to go! You have made a customer for life.Located in Woburn, MA / 11 miles away from Boston, MA I went again and selected another option. I was expecting a little reluctance to be frank. He just said thats fine which I was not expecting at all. On Monday morning I called Chris that I have changed my mind and want to go with another option. I booked red color on Saturday by making the down payment but changed my mind over the weekend to go with something else. Chris attended me very well and was very patient with me. Moreover, each vehicle is priced so right based on the miles driven, features etc that at once I got confused which one to pick. First of all they are the only ones who have the most number of explorers in stock. This is the first time I went to this dealership looking for a used Explorer. Complete Multi-Point Inspection by factory trained technicians. SERVICE WORK Service Work completed on this Ford Explorer includes: Total Value: $415. Located in Braintree, MA / 9 miles away from Boston, MA I was treated fairly and respectfully and would consider repeat business with Norwood Volvo and Rami. ![]() ![]() So while we got off to a bad start due to poor communication (if you set up a test drive with the internet department, call the dealer to confirm), in the end I was very pleased. He gave me a very helpful orientation to the car when I picked it up. He lived up to all the promises he made, regarding a thorough cleaning of the car and taking care of the registration in our home state. We negotiated a deal with a good price for my trade-in and a decent discount on the "new" car. Turns out the car, while a 2022, had been in use as a service loaner for about 8 months and had 9000 miles on it. So I wrote back and said: bring the car to me! Well, they did! Rami drove the car to our house and my wife and I spent about a half hour driving it. However, the next day I got an email from the manager, Nick Salem, saying that they were eager to do what they could to earn my business. I had no intention at the time of making another trip to this dealer. The salesman, Rami Kordab, left me a voicemail later in the day saying that the car would be available in a few days. ![]() My wife and I had traveled 30 miles to get to the dealer in a neighboring state of ours, so we were very disappointed and not happy at all. It was out as a service loaner and there seems to be very poor communication between the "internet department" where I made the appointment and the dealership. However, when I arrived at the confirmed time, I was told that the car was not available. I began by arranging a test drive of a new Volvo which I saw on the dealer's website. What started out as a very bad experience turned into a very good one. SERVICE WORK Service Work completed on this BMW X3 xDrive28i includes: Complete Multi-Point Inspection by factory trained technicians, Oil Filter Chan. Located in Norwood, MA / 14 miles away from Boston, MA THANK YOU SO MUCH!! AutoCheck Vehicle History Summary Also a huge shout out to Yana for being so friendly, accommodating and making the financing process so quick and pain free. ![]() This dealership will be the only place we come to from now on and we look forward to referring everyone we know here. Armando was extremely helpful and unbelievably knowledgeable on the vehicles, he knew every inch of the vehicle inside and out. then we met Armando Cruz and we were absolutely blown away. It started as top notch right From the initial interaction with Ali and Amir. We’ve purchased vehicles at many other luxury dealers in the past but our experience has never been so stress free like it was this time. SERVICE WORK Service Work completed on this Porsche Cayenne includes: Complete Multi-Point Inspection by factory trained technicians, Oil Filter Chang.Ībsolutely unreal experience at Herb Chambers Porsche Boston. Located in Boston, MA / 4 miles away from Boston, MA ![]()
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